Official Policy

je77 Privacy Policy

How we handle your personal information, where we store it, and how we keep it secure — all clearly explained here.

Last updated: January 2025

This privacy policy applies to all users of the je77 platform. When you open an account on je77, play games, or use any of our services, you are agreeing to the terms of this policy. Along with reading this policy, you are also requested to read our Terms and Conditions, as both documents together form the foundation of our services.

1

What Information We Collect

je77 collects several types of information from users in order to operate its services properly. This information falls into two main categories — information provided directly by you, and information collected automatically.

1.1 Information You Provide Directly

Information you provide yourself when registering an account or carrying out any transaction:

  • Full name and date of birth (for age verification — the minimum age to participate on je77 is 21+)
  • Email address and mobile number
  • National ID or passport number (for identity verification)
  • Bank account or mobile banking details (for deposits and withdrawals — bKash, Nagad, Rocket, Upay, or bank transfer)
  • Other information provided by the user, such as details given when contacting customer support

1.2 Automatically Collected Information

When you use the je77 website or app, the following information may be collected automatically:

  • IP address and device identifier
  • Browser type, operating system, and device model
  • Time spent on the site and a list of pages visited
  • Data collected through cookies and similar tracking technologies
  • Transaction history and gaming activity logs
2

Purpose of Using Information

je77 uses your information only for specific and legitimate purposes. We never use your information for unrelated purposes or sell it to third parties.

2.1 Service Operations

  • Creating, managing, and securing accounts
  • Processing deposits, withdrawals, and other financial transactions
  • Delivering relevant bonuses and promotional offers to you
  • Providing customer support and technical assistance

2.2 Meeting Legal Obligations

  • Completing identity and age verification (Know Your Customer — KYC) processes
  • Complying with Anti-Money Laundering (AML) regulations
  • Detecting and preventing fraudulent activity
  • Following regulatory authority directives under applicable law

2.3 Service Improvement

  • Analysing platform performance and improving service quality
  • Reviewing user experience to plan new features
  • Resolving technical issues promptly
3

Information Storage and Security

je77 uses industry-standard technical measures to keep your information secure. Your personal information is stored on encrypted servers and transmitted via SSL technology, which protects it from any third-party interference.

  • All data is secured through encryption
  • Only authorised staff can access information for specific purposes
  • Regular security audits and vulnerability assessments are carried out
  • In the event of a data breach, we notify affected users as quickly as possible

While we make every effort to ensure the highest level of security, no online platform can guarantee 100% security. You are therefore also responsible for keeping your login details and password confidential.

4

Sharing Information with Third Parties

je77 never sells your personal information or shares it with third parties for commercial purposes. However, information may be shared in a limited way in the following cases as needed to operate our services:

4.1 Payment Processors

During deposits and withdrawals, the necessary financial information is shared with payment service providers such as bKash, Nagad, Rocket, Upay, or bank transfer. This information is used only to complete the specific transaction.

4.2 Technology and Analytics Providers

Anonymous or aggregated data may be shared with trusted technology partners for the technical operation and performance analysis of the platform. This data contains no personal identifiers.

4.3 Legal Claims and Government Directives

Information may be provided in accordance with applicable law in cases involving court orders, valid requests from investigative authorities, or other legal obligations.

5

Cookies and Tracking Technology

je77 uses cookies to improve the user experience on the website and to monitor site performance. Cookies are small text files stored in your browser.

5.1 Types of Cookies

  • Essential cookies: required for login sessions and security
  • Functional cookies: for remembering your preferences and settings
  • Analytics cookies: for monitoring site usage statistics

You can control or disable cookies from your browser settings. However, disabling certain essential cookies may limit some features of the site.

6

User Rights

je77 believes every user has the right to control their own information. You can exercise the rights listed below at any time:

  • Right to access: you can request to know what information je77 holds about you
  • Right to rectification: you can request correction of inaccurate or incomplete information
  • Right to erasure: where applicable, you can request that your information be deleted (except information retained under legal obligations)
  • Right to object to processing: you can object to your information being used for specific purposes
  • Right to data portability: you can request your information in a structured format

To exercise these rights, use the contact methods listed below. We will consider your request with the utmost sincerity. To learn more about our commitment to responsible gaming, visit our Responsible Gaming page.

7

Data Retention Period

je77 retains your information only for as long as necessary. Certain information may be kept for a period after an account is closed, as required by legal obligations while the account is active and after it closes. Financial transaction records are generally kept for a set period in accordance with AML regulations.

Information that no longer has a valid purpose and is not subject to any legal obligation is securely deleted or anonymised.

8

Protection of Minors

je77 strictly prohibits anyone under the age of 21 (21+) from using the platform. We do not knowingly collect information from any minor. If we are informed that a minor has opened an account, we will immediately close that account and delete the associated information. The age verification process is mandatory for every user as part of registration.

9

Changes to the Policy

je77 reserves the right to update this privacy policy from time to time. If any significant changes are made, we will notify you via your registered email or through a notice on the site. Continued use of the platform after any changes will be taken as your acceptance of the updated policy. To learn more about us, you can read our About Us page.

10

Contact Us

If you have any questions about this privacy policy or any requests regarding your information, please contact us:

Live Chat: support available 24/7 in Bengali and English
Response time: usually within a few hours

For more general questions about the privacy policy, you can visit our FAQ page.